Naming 3rd-Party Extensions

3rd-party extensions should use the naming convention “Extension Name for Easy Digital Downloads”. 

This is standard practice for other plugins that have 3rd-party add ons and helps differentiate between our official extensions and 3rd-party extensions.

Please do not use the naming convention “Easy Digital Downloads – Extension Name”, as it’s used for official Easy Digital Download extensions. 

Easy Digital Downloads Branding

If you are referencing the Easy Digital Downloads brand, please use the proper assets (logos & color scheme).

WordPress.org Guidelines

Every plugin should follow the official WordPress.org repository guidelines; in regards to EDD extensions, make sure you read Plugins must respect trademarks, copyrights, and project names.

Settings

3rd-party extensions should place your EDD specific settings under Downloads → Settings → Extensions → Your Extension Name. To see an example of how to register your subsection and settings, you can reference this Gist:

3rd-Party Extensions Page

Contact support to request that your extension get added to our 3rd-Party Extensions page. Please include your extension’s name, description and website.

The post Guidelines for 3rd-Party Extensions first appeared on Easy Digital Downloads.

The post Do you offer free trials? first appeared on Easy Digital Downloads.

Before asking for a refund, please allow us to try and resolve any difficulties you are experiencing by  opening a support ticket.

A few small points:

1. We will process your refund as soon as we’re able to. In some cases we might ask you for the opportunity to resolve the issue for you.
2. Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
3. We reserve the right to deny refund requests if we deem it necessary.
4. We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.

If you require a refund and your request fulfills the requirements above, you may submit a Refund Request.

The post Refund Requests first appeared on Easy Digital Downloads.

The total cost of the license upgrade will be displayed next to each upgrade option. Click on Upgrade License to proceed to the checkout screen where you can complete the purchase.

Once you have completed the upgrade purchase, your license will be upgraded and you can now activate it on additional URLs. To see the domain names that you have activated your license key on, or to deactivate the license on a website, view your account page and click the View Licenses link.  Then click Manage Sites and you’ll see an option to add a site for activation, or deactivate an existing site, similar to this:

The post Can I upgrade my licenses? first appeared on Easy Digital Downloads.

Table of Contents

• Where can I get my license keys?
• Where do I enter my license keys?
• How do I update my extension once I have the license key in the right place?
• How to manually activate / deactivate URLs for a license?
• Can I renew my license if it expires, or do I have to get a new one?
• If I choose not to use the automatic updates system may I update my extensions manually?

There are two ways to get updates for your Easy Digital Downloads extensions.

1. Via automatic update notifications in your WordPress admin. For automatic updates, your license keys must be activated. See below
2. Manually update the plugins by downloading the new version from http://easydigitaldownloads.com and uploading it to your site.

Where can I get my license keys?

When you purchase an extension you will receive an email with your key listed in it.  Example below.

If you don’t have access to that email you can log into
https://easydigitaldownloads.com/your-account/ and get them.  When you first log in you’ll see a screen similar to the one below. Click on Licence Keys in the left nav and you’ll see the keys for each of your products.

Where do I enter my license keys?

Under Downloads → Settings → Licenses you’ll see the fields for entering your keys.

How do I update my extension once I have the license key in the right place?

Updates work just like plugins installed from WordPress.org.  You’ll get a notification in WordPress that you have an update, and you simply click the update link.

How to manually activate / deactivate URLs for a license?

If your extension has a limited number of sites you may run it on then when you hit that maximum you can’t license it on any more.  If you want to unhook it from a past site and make a license available for a new site you can do that under
https://easydigitaldownloads.com/your-account/.  Click on Licence Keys tab on the left, and you’ll see the details for your products.

Once you’ve done that you’ll see something like the image below:

Note the number of activations, 1/1.  That means all have been used.  To change that, click on Manage Sites, as shown above.

Then you’ll see something like the image below:

Click Deactivate Site and then you’ll see something like the image below:

Simply put in a new URL and you’ll be able to use your license key on that site.

Can I renew my license if it expires, or do I have to get a new one?

You may renew the key you have without having to buy a new key.
We have complete docs on how to renew an expired key.

If I choose not to use the automatic updates system may I update my extensions manually?

Yes you certainly may!

Step 1: download the latest version.  Log into https://easydigitaldownloads.com/your-account/ and click on the Downloads tab in the left column.  Then you’ll see something like this:

Click the filename and it will prompt you to download it.

Step 2: upload the new file.  Traditionally this is a tedious process, but we recommend a plugin called Easy Theme and Plugin Upgrades to make things much easier.  First install that plugin via your WordPress admin interface.  Then follow these directions:

1. Go to Plugins > Add New and click the Upload tab at the top of the page.
2. Select the zip file for your Easy Digital Downloads extension.
3. Select “Yes” from the “Upgrade existing plugin?” option.
4. Click “Install Now”.

The post How do I get updates for extensions? first appeared on Easy Digital Downloads.

Can I reactivate my subscription(s) later?

Yes, the license can be renewed on https://easydigitaldownloads.com/your-account/. Renewing it will reactivate the subscription.

The post Can I cancel my subscription(s)? first appeared on Easy Digital Downloads.

Renew From Your Email Reminder

Your first notice that your license is going to expire should come in your email, sent to the address you used when you purchased the license. Your email reminder that your license will expire contains a link to the Easy Digital Downloads checkout page with cart contents and license key information pre-filled for a renewal, so that you can simply check out.

An example email is below.

Renew From Your Account Page

If you don’t have that email there are two other options available to you.  One is to log into your Easy Digital Downloads account page.  Below you can see an example of an expired license with a link to renew.  That link goes to the Checkout page with your information all pre-filled for an easy process.

Renew From The Checkout Page

Additionally you can simply go to the Easy Digital Downloads Extensions page and add the product to your cart as if it were a new purchase.  Then when you go to check out there’s an option to enter your previous license key.  Example below.

When you click it it will look like this:

All renewal discounts will be automatically applied and your key will be immediately valid after purchase.

The post How do I renew an existing license key? first appeared on Easy Digital Downloads.

What happens if a license is not renewed?

1. Automatic security and feature updates will be discontinued.
2. The download link in your EDD site profile will disappear.
3. You will no longer have access to technical support for the item.
4. Some functionality available to paying users will be disabled.

If I renew my license, do I need to also re-download the software and install it again?

No, the built-in automatic update system will take care of all of that for you.

If I upgrade my license today, will it automatically be extended for another year?

No, a license upgrade will not automatically extend the validity of the license key.

Example: You have a license that is due to be renewed automatically on December 1 2023. On November 1 you decide to upgrade your license to a higher one. Your next renewal date after the upgrade will still be December 1, 2023, and it will renew at the price of the package you upgraded to.

Will my extension work with an inactive or expired license?

The Pro version of EDD, Stripe Pro Gateway, and other extensions will continue to work past your license expiration or if it is not activated, however some features that are granted with your Pro license key may be disabled once your license has passed its renewal grace period.

Please note that due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the extension will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.

Can licenses be renewed early or late?

Yes.  Renewing early will extend your license from its previous end (giving you two full years).  Renewing late will give you one more year beginning from your point of renewal.

Early renewal example: If you purchased in April 2014, and renewed in January 2015 your license would expire in April 2016, giving you two full years.

Late renewal example: If you purchased in April 2014, and renewed in July 2015 your license would expire in July 2016, giving you two full years with a gap between April and July 2015.

Are there lifetime licensing options?

No. We do not offer lifetime licenses.

If I have Live and Testing servers, do I need to activate my license on both sites?

Yes, you can activate your licenses on your test server, to receive updates. This will not affect your activation count, as we do not consider local development sites as live sites. If you run into an issues where your development site uses up one of your site activations, please reach out to us and let us know.

How do I renew my license?

See this guide for renewing your license keys.

Will my license renew itself automatically?

Yes, so long as you have not cancelled the subscription. All purchased licenses create a subscription, that will in-turn renew your license key. If you choose to cancel your subscription so it will not auto-renew, you do risk your license key expiring.

How will I know when the license subscription is renewed?

We send emails in the weeks leading up to your renewal being process, as well as once the license key has been renewed.

What if I don’t want to renew?

You can log into your purchase history panel and end your subscription at any time.  This will NOT remove any support time you’ve already paid for, it will merely make it so you don’t automatically renew when your subscription time ends.

The post License Renewal first appeared on Easy Digital Downloads.

YOU ACCEPT AND AGREE TO THIS AGREEMENT AND CONSENT TO EASYDIGITALDOWNLOADS’S PRIVACY POLICY LOCATED AT https://easydigitaldownloads.com/privacy-policy/ (THE “PRIVACY POLICY”), BY DOING ANY ONE OF THE FOLLOWING ITEMS: (1) VISITING THIS SITE; (2) MAKING A PURCHASE OR SUBMITTING CONTENT THROUGH THE SITE; (3) COMPLETING THE ONLINE APPLICATION PROCESS BY CLICKING A BOX INDICATING YOUR ACCEPTANCE; OR (4) BY EXECUTING A SUBSCRIPTION THAT REFERENCES THIS AGREEMENT. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the services. The provisions of this Agreement that relate to terms for the payment of fees specified in any subscription to Services apply only to the Personal, Extended, Professional, and All Access Pass paid subscriptions, and any subscription for individual licenses. All other terms apply.

On our Site, we may provide short summaries of the terms and conditions in this Agreement. Any such summaries are provided only for your convenience, are not legally binding and do not modify this Agreement in any way.

Sandhills Development may update or modify this Agreement or the Privacy Policy at any time and such updated versions will be posted on the Site. You are responsible for periodically checking the Agreement and Privacy Policy. Your continued use of the Site and/or the Services after this Agreement and/or Privacy Policy are updated shall be deemed acceptance of any such updated Agreement and/or Privacy Policy.

Ability to Enter into this Agreement

This Site and the Services are not designed for or directed at children 13 years of age or younger. In addition, in order to enter into this Agreement, you must be 18 years old or have otherwise reached the legal age of majority in your jurisdiction of residence or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Agreement, and to abide by and comply with this Agreement. It is your responsibility to ensure that you are legally eligible to enter into this Agreement under any laws applicable to you in your jurisdiction of residence or otherwise. If you accept this Agreement, you represent that you have the capacity to be bound by it.

You may not use the Services and may not accept this Agreement if (a) you are not of legal age to form a binding contract with Sandhills Development, or (b) you are a person barred from receiving the Services under the laws of the United States or other countries including the country in which you are a resident or from which you use the Services.

Before you continue, you should print or save a local copy of this Agreement for your records.

Your Profile Information and Account

In order to access certain Services, you may be required to provide information about yourself (such as API, identification or contact details) as part of the registration process for the Service or as part of your continued use of the Services. You may also have to create passwords or other forms of authentication. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your profile information. You agree and understand that you are responsible for maintaining the confidentiality of any such information or passwords. Accordingly, you agree that you will be solely responsible to Sandhills Development for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify Sandhills Development immediately.

Your right to access and use the Services is personal to you and is not transferable by you to any other person or entity. You agree not to disclose your password to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying Sandhills Development immediately.

By providing us with your e-mail address, you agree to receive all required notices electronically to that e-mail address. It is your responsibility to update or change that e-mail address, as appropriate.

By providing us with your phone number, you agree to allow Sandhills Development to contact you via that telephone number regarding all billing notices and/or inquiries (including, but not limited to: payment issues, billing discrepancies, declined/failed payments and/or expired payment methods). It is your responsibility to update or change that phone number, as appropriate.

Fees

You shall pay all fees specified in any subscription to Services or use of the Site (“Subscription”). We will charge you a periodic fee based on the Subscription you choose. Such fees shall be billed in advance for each period and are non-refundable except as specifically mentioned in these Terms of Service. Except for refunds provided for cancellation of Subscriptions within the first fourteen (14) days (as described in the section below entitled Cancellation and Termination and in the Sandhills Development Refund Policy), there will be no refunds or credits for partial months of service or for periods in which your Subscription remains active but you do not use the Services

We reserve the right to modify our billing rates at any time upon thirty (30) days written notice by posting such fee changes to the Services or on the Site.

At our discretion, we may offer free or discounted pricing for use of the Services (a “Trial Program”). Once the terms of any Trial Program have expired, you agree that our normal billing rates shall apply. You agree to comply with any additional terms, restrictions or limitations (including limitations on the total amount of usage) we impose in connection with any Trial Program. You may not sign-up for multiple Accounts in order to receive additional benefits under any Trial Programs.

You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with your Subscription at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

All prices listed, fees, charges and refunds are issued in USD. We make no guarantees as to the exchange rate between any currencies, or that the exchange rate will remain unchanged during any period of time. The cost of Services may increase or decrease over a given period of time depending on the currency you choose to pay with and the specific exchange rate at that time. Refunds are likewise issued in USD and are subject to exchange rate volatility. There will be no additional refunds or credits issued in consideration of current or eventual exchange rates. You are responsible for any currency exchange taxes, fees, or other costs that may incur by making a purchase of our Services.

Intellectual Property Rights

All right, title, interest and ownership and intellectual property rights in and to the Site, Easy Digital Downloads trademarks and the templates provided via the Site, including but not limited to its “look and feel” (e.g., text, graphics, images, logos, buttons, icons and the placement and layout thereof), images, video, audio, data, content, software (including html-based computer programs) and other media, material or information, other than your Content, are and will remain the property of Sandhills Development or its software or content suppliers. Any templates or derivatives of templates provided that you may build using the Site belong to Sandhills Development. The Site is protected under Canada, United States and international copyright, trademark and other laws and treaties.

Subject to the terms and conditions of this Agreement, Sandhills Development grants to you, during the term of this Agreement, a non-transferable, non-sublicensable, non-exclusive, revocable, limited-purpose right to access and use the Services that are subject to a valid Subscription.

You acknowledge that any ideas, suggestions, concepts, processes or techniques which you provide to Sandhills Development related to the Services, the Site or Sandhills Development or its business (“Feedback”) shall become Sandhills Development’s property without any compensation or other consideration payable to you by Sandhills Development, and you do so of your own free will and volition. Sandhills Development may or may not, in its sole discretion, use or incorporate the Feedback in whatever form or derivative Sandhills Development may decide into the Site, its software, services, documentation, business or other products, or any future versions or derivatives of the foregoing. You hereby assign all rights on a worldwide basis in perpetuity to Sandhills Development in any Feedback and, as applicable, waive any moral rights.

Sandhills Development owns any test results, data information and other output generated by your use of the Site and/or the Services during the term of this Agreement.

The following are registered trademarks, trademarks or service marks of Sandhills Development, LLC or its Affiliates: EASYDIGITALDOWNLOADS. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Sandhills Development, LLC or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Sandhills Development, LLC or its Affiliates.

Confidential Information

You agree to safeguard, keep secret and not to disclose to any third party, any Confidential Information acquired, learned or provided from Sandhills Development during the term of this Agreement or following the expiration or termination of this Agreement. “Confidential Information” means any information marked confidential or that ought reasonably to be considered confidential under the circumstances and includes, without limitation, any business plans, customer lists, operation procedures, trade secrets, design formulas and programming code, know-how and processes, computer programs and inventions, discoveries, and improvements of any kinds.

Plugin License

Easy Digital Downloads WordPress plugin is licensed under the GNU general public license (https://www.gnu.org/licenses/gpl.html) version 2.0 or later.

Disclaimer of Warranties

YOUR USE OF THE SITE AND ALL CONTENT FORMING PART OF OR RELATED TO THE SITE, INCLUDING ANY CONTENT YOU UPLOAD OR SUBMIT AND ANY THIRD PARTY SOFTWARE AND CONTENT, ARE AT YOUR SOLE RESPONSIBILITY AND RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EASY DIGITAL DOWNLOADS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WITH RESPECT TO THE SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, PERFORMANCE, SYSTEM INTEGRATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT.

EASY DIGITAL DOWNLOADS DISCLAIMS ANY WARRANTY THAT THE SITE OR ANY CONTENT, INCLUDING WITHOUT LIMITATION ANY THIRD PARTY SOFTWARE AND CONTENT, WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT, FROM TIME TO TIME, EASY DIGITAL DOWNLOADS MAY REMOVE THE SITE FOR INDEFINITE PERIODS OF TIME WITHOUT NOTICE TO YOU. YOUR ACCESS AND USE OF THE SITE MAY BE INTERRUPTED FROM TIME TO TIME FOR ANY OF SEVERAL REASONS, INCLUDING, WITHOUT LIMITATION, THE MALFUNCTION OF EQUIPMENT, PERIODIC UPDATING, MAINTENANCE OR REPAIR OF THE SITE OR OTHER ACTIONS THAT EASY DIGITAL DOWNLOADS, IN ITS SOLE DISCRETION, MAY ELECT TO TAKE. EASY DIGITAL DOWNLOADS MAKES NO GUARANTEE REGARDING: (A) THE SECURITY OF ANY INFORMATION PROVIDED BY YOU INCLUDING BUT NOT LIMITED TO YOUR API; OR (B) THE COMPATIBILITY OF YOUR SOFTWARE, HARDWARE OR CONTENT WITH THE SITE.

EASY DIGITAL DOWNLOADS IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OR FOR THE FAILINGS OF, ANY THIRD-PARTY PROVIDER OF ANY CONTENT, SERVICE, NETWORK, SOFTWARE OR HARDWARE, INCLUDING BUT NOT LIMITED TO, INTERNET SERVICE PROVIDERS, HOSTING SERVICES UTILIZED BY EASY DIGITAL DOWNLOADS, TELECOMMUNICATIONS PROVIDERS, CONTENT PROVIDED BY OTHER USERS, OR ANY SOFTWARE OR HARDWARE NOT PROVIDED BY EASY DIGITAL DOWNLOADS.

YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR CONTENT IS COMPATIBLE WITH THE SITE. EASY DIGITAL DOWNLOADS DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR ANY UNAUTHORIZED USE OF YOUR CONTENT BY THIRD PARTIES OR OTHER USERS OF THE SITE AND IS NOT RESPONSIBLE FOR PROTECTING YOUR CONTENT.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM EASY DIGITAL DOWNLOADS OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

THE SITE IS OFFERED AND CONTROLLED BY EASY DIGITAL DOWNLOADS FROM ITS FACILITIES IN THE UNITED STATES. EASY DIGITAL DOWNLOADS MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

Web Content Accessibility Guidelines Compliance Disclaimer (“WCAG Disclaimer”)

YOU ACKNOWLEDGE AND AGREE THAT EASY DIGITAL DOWNLOADS DO NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE IS OR SHALL EVER BE COMPLIANT WITH THE WEB CONTENT ACCESSIBILITY GUIDELINES PURSUANT TO WCAG 2.0, WCAG 2.1, AND/OR ANY SUCCESSOR LAWS OR GUIDELINES (COLLECTIVELY, “WCAG COMPLIANCE”).

YOU FURTHER ACKNOWLEDGE AND AGREE THAT EASY DIGITAL DOWNLOADS DOES NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE, CODING, AND/OR PHP PROGRAMMING LANGUAGE CAN BE MODIFIED TO MEET WCAG COMPLIANCE.

BY USING AND/OR DOWNLOADING EASY DIGITAL DOWNLOADS YOU EXPRESSLY ACCEPT EASY DIGITAL DOWNLOADS AS-IS AND AGREE TO BE FULLY RESPONSIBLE AND SOLELY LIABLE TO ENSURE THAT YOUR WEBSITE AND/OR YOUR INTENDED USE OF EASY DIGITAL DOWNLOADS MEETS WCAG COMPLIANCE AND ANY OTHER ACCESSIBILITY REGULATIONS, AS REQUIRED BY LAW, WHICH MAY CHANGE FROM TIME-TO-TIME. YOU FURTHER AGREE TO TEST EASY DIGITAL DOWNLOADS AND ALL OF ITS FUNCTIONALITY AND FEATURES ON YOUR WEBSITE LOCALLY PRIOR TO ALLOWING EASY DIGITAL DOWNLOADS TO BECOME LIVE TO THE PUBLIC IN ORDER TO ENSURE THAT YOU ARE ABLE TO MEET WCAG COMPLIANCE. FURTHER, IT IS YOUR RESPONSIBILITY TO REMAIN INFORMED ON ALL ISSUES AND REQUIREMENTS RELATING TO WCAG COMPLIANCE.

BY CHOOSING TO DOWNLOAD, INSTALL AND/OR OTHERWISE USE EASY DIGITAL DOWNLOADS ON YOUR WEBSITE, A THIRD-PARTY WEBSITE, AND/OR ANY OTHER ONLINE PLATFORM YOU HEREBY CLAIM THAT ANY SUCH WEBSITE(S) AND/OR ONLINE PLATFORM(S), INCLUDING ALL PAGES AND FEATURES HAVE BEEN TESTED BY YOU AND MEET WCAG COMPLIANCE. IN NO EVENT SHALL EASY DIGITAL DOWNLOADS (INCLUDING ANY OF ITS AUTHORIZED REPRESENTATIVES, PRINCIPALS, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARTNERS, EMPLOYEES, ASSOCIATES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, LICENSEES AND/OR OWNERS) BE LIABLE TO YOU OR TO ANY THIRD-PARTY CLAIMING THROUGH YOU OR ON YOUR BEHALF FOR ANY FAILURE TO MEET WCAG COMPLIANCE. YOU AGREE TO TAKE ALL RESPONSIBILITY RELATED TO MEETING WCAG COMPLIANCE.

IN THE EVENT THERE ARE ANY CONTRADICTIONS BETWEEN THE TERMS CONTAINED IN THIS WCAG DISCLAIMER AND ANY OTHER TERMS OF SERVICE ON THIS SITE, THEN THE TERMS HEREIN SHALL CONTROL AS TO AN INCONSISTENCIES.

Support

Support for plugins sold and distributed by Easy Digital Downloads is only available for those who have an active, paid support license.

Support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.

Support for Easy Digital Downloads is provided as long as Easy Digital Downloads is actively in development. Should any one of the following occur, Sandhills Development, LLC will no longer be responsible for providing support for Easy Digital Downloads:

1. Easy Digital Downloads is no longer actively developed as a viable product under Sandhills Development, LLC.
2. Easy Digital Downloads or the parent company is purchased or bought out by another company.
3. WordPress is no longer actively developed.

While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.

License Holders

Only a license holder is permitted to request support or access support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.

Sharing or Reselling your license key is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

Inactive License

If your license becomes inactive and is otherwise no longer valid, (a) Easy Digital Downloads will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, create new forms or edit existing forms, templates or derivatives of templates that you may have built using the Site, (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. Easy Digital Downloads will not be liable to you or any
third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, EASY DIGITAL DOWNLOADS WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.
IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN EASY DIGITAL DOWNLOADS AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT EASY DIGITAL DOWNLOADS WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

Sandhills Development reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. Sandhills Development shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless Sandhills Development, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys’ fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. Sandhills Development reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Sandhills Development and you agree to cooperate with Sandhills Development defense of these claims. You agree not to settle any matter without the prior written consent of Sandhills Development. Sandhills Development will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Automatic Renewal

Unless you notify Sandhills Development, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your Easy Digital Downloads Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, Sandhills Development is under no obligation to maintain or store your account information or Content. Sandhills Development may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with Sandhills Development’s processes and practices.

Sandhills Development reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, Sandhills Development may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. Sandhills Development also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. Sandhills Development reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Refund Policy

The Easy Digital Downloads no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that Easy Digital Downloads is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a refund must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund. Renewals are non-refundable.

Discount Policy

On occasion, Sandhills Development may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and Sandhills Development about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that Sandhills Development may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if Sandhills Development does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which Sandhills Development has the benefit of under any applicable law), this will not be taken to be a formal waiver of Sandhills Development’s rights and that those rights or remedies will still be available to Sandhills Development.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

The post Terms and Conditions and Refund Policy first appeared on Easy Digital Downloads.

The Privacy settings screen is separated into sections based on purpose and functionality. Please review the following information to learn more about these settings and how to configure them to meet your needs.

Easy Digital Downloads Privacy settings are based on WordPress functionality which provides the tools needed to set a designated Privacy Page (Settings > Privacy), export user data on demand (Tools > Export Personal Data), and erase user data on demand (Tools > Erase Personal Data).

The following Easy Digital Downloads settings either complement or integrate with those new WordPress tools.

General Privacy settings

The General settings provide tools needed to make sure your customers are aware of your Privacy Policy and can explicitly agree to your Privacy Policy.

Agree to Privacy Policy

In a similar fashion to the Agree to Terms setting, you can enable a checkbox to display on your checkout form that requires customers to agree to your Privacy Policy.

Agree to Privacy Policy Label

If your Privacy Policy setting is enabled, use this text field to set the label you’d like to display beside the checkbox.

Show the Privacy Policy on checkout

You do not have to display the actual text of your Privacy Policy on the checkout page. Your checkbox and label can simply request consent. However, if you want to display the full text of your Privacy Policy on checkout, enabling this setting will add a toggle link just above your
Agree to Privacy Policy checkbox that will expand and collapse when clicked, allowing customers to view the Privacy Policy before completing checkout.

The text displayed here will come directly from the content of the page you have designated as your WordPress Privacy Page (Settings > Privacy).

Export & Erase Privacy settings

As mentioned previously, WordPress has introduced the ability to export user data on demand (
Tools -> Export Personal Data) and erase user data on demand (Tools -> Erase Personal Data).

When you run these processes, Easy Digital Downloads will either export or erase any personally identifiable customer information. That means if you are asked to erase a WordPress user from your site, and that user has a customer record in Easy Digital Downloads, the customer information will also be erased, allowing you to be GDPR-compliant. Likewise, historical payment records associated with that customer record may be affected in a way that allows you to maintain important financial history while still removing all personally identifiable customer information.

Each payment record associated with a customer that is being erased from your site will be affected based specifically on the payment record’s payment status. For example, the default behavior for a
Completed payment record that is associated with a customer that is being erased is to simply remove all personally identifiable customer information from the payment record, but leave the financial information intact. That way your reporting remains accurate.

Payment Status Actions

The settings found on the Export & Erase page allow you to specify exactly what actions you want to perform on payment records based on their payment status. For each payment status, you have the following options:

• No Action
• Anonymize
• Delete

Each payment status has a default action, which is the action we recommend based on the nature of the payment status. But you can select any of the payment status actions you’d like for each payment status. See descriptions below.

No Action

If a payment status is set to No Action, all payment records with that payment status will remain unaffected when the associated customer record is processed during the erasure process. The only change you should notice on the payment record is that the associated customer is now linked to an anonymized customer record.

By default, Pending and Processing payments will have no actions performed on them.

Anonymize

If a payment status is set to Anonymize, all payment records with that payment status will be scanned for personally identifiable customer information and that information will either be erased, or anonymized so that it can no longer be traced back to an individual.

For example, a payment record with a customer’s first and last name will have the first and last name completely removed. However, on the same payment record, the email address used to complete the payment will be masked so that it is no longer specific to the individual making the purchase.

By default, Completed, Refunded, and Revoked payments will be anonymized.

Delete

If a payment status is set to Delete, all payment records with that payment status will be completely deleted from your store history when the associated customer is erased.

By default, Failed and Abandoned payments will be deleted.

NOTE: All official Easy Digital Downloads extensions support Export & Erase Privacy settings. Any extension not specifically listed gets personal data from other parts of Easy Digital Downloads covered in the Export & Erase settings.

Privacy Page

The Privacy Page settings are core WordPress functionality, located at (Settings > Privacy). This settings page will allow you to designate a single page on your site as your Privacy Page.

Once you have created this page and set it as your WordPress Privacy Page, you will notice a message on the page edit screen that links you to a guide providing of tips and suggested text for your Privacy Page.

When you visit the suggested guide, you may see several sections on the page with suggested text that pertains to the privacy concerns of various plugins, themes, or other tools that you have installed on your website.

Find the section titled Source: Easy Digital Downloads. There, you can copy our suggested text and place it in your Privacy Page content.

The provided text is our best suggestion for covering a portion of the information you need to disclose when your customers read your Privacy Policy. However, it remains your responsibility to make sure custom functionality, unique data handling/processing, and any other details related to personally identifiable information are accounted for in your Privacy Policy.

Please be sure to hire legal counsel to ensure your Privacy Policy covers the needs of your business.

Developers

For details about how to integrate your extensions and custom functionality with the new tools, please read our development blog post.

The post Privacy Settings first appeared on Easy Digital Downloads.